Terms and Conditions

TERMS OF SERVICE

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY CLICKING “ACCEPTED AND AGREED TO” SUBSCRIBER AGREES TO THESE TERMS AND CONDITIONS.  

THESE TERMS OF SERVICE ARE EXECUTED BY SUBSCRIBER WITH GLU PTE LTD CONSTITUTE AN AGREEMENT (THIS “AGREEMENT”) BY AND BETWEEN GLU PTE LTD, A COMPANY INCORPORATED UNDER THE LAWS OF SINGAPORE, WHOSE PRINCIPAL PLACE OF BUSINESS 160, ROBINSON ROAD #20-03 SINGAPORE – 068914 (“COMPANY”) AND THE CORPORATION, LLC, PARTNERSHIP, SOLE PROPRIETORSHIP, OR ANY OTHER BUSINESS ENTITY EXECUTING THIS AGREEMENT (“SUBSCRIBER”). THIS AGREEMENT IS EFFECTIVE AS OF THE DATE SUBSCRIBER STARTS USING THE SERVICES (THE “EFFECTIVE DATE”). SUBSCRIBER’S USE OF SERVICE AND PLATFORM (AS DEFINED BELOW) ARE GOVERNED BY THIS AGREEMENT.

EACH PARTY ACKNOWLEDGES THAT IT HAS READ THIS AGREEMENT, UNDERSTANDS IT, AND AGREES TO BE BOUND BY ITS TERMS, AND THAT THE PERSON SIGNING ON ITS BEHALF HAS BEEN AUTHORIZED TO DO SO. THE PERSON EXECUTING THIS AGREEMENT ON SUBSCRIBER’S BEHALF REPRESENTS THAT HE OR SHE HAS THE AUTHORITY TO BIND SUBSCRIBER TO THIS AGREEMENT

1. DEFINITIONS

a.“Documentation” shall mean any accompanying documents, content, data provided by the Company to the Subscriber along with the Platform.

b. “Free Trial Term”
shall have the meaning as prescribed in clause 2a.

c. “Fees” shall mean the fees payable by Subscriber to Company for availing theLicense to use the Platform, as available basis the packages on <<>>  (“Plan”).

d. “Subscriber Content” means all data and material uploaded by the Subscriber in the Platform connection with the Services such as creation of videos, designs, images, and files, which Subscriber will have full control and such data and material that you upload to, edit, transmit, and display using the Platform/Services.

e. “Platform” shall refer to the platform namely “Glu”.

f. “Purpose” shall mean use of the Platform by Subscriber for the sole purpose of its internal use. For clarity, nothing contained in this Agreement grants Subscriber a right to resell, distribute, sublicense the License to any third-party.

g. “Services” shall mean the internet accessible service offered by Company through a License under which access to the Platform is made available to Subscriber for the Platform.

h. “License” means the limited license to use and access the Platform and its related Services in accordance with this Agreement.

2. GRANT OF LICENSE AND RESTRICTIONS

a. Grant of license during the Free Trial Term:

Subject to the terms and conditions of thisAgreement and as agreed between the Parties, the Company hereby grants to the Subscriber during the Free Trial Term, anon-exclusive, non-transferable, revocable, non-sublicensable, limited license to use the Platform and the Services through the License for the Subscriber in accordance with the terms and conditions of this Agreement (“Free Trial Term”).The Company reserves the right to set eligibility requirements and the duration for a Free Trial Term.

b. Grant of License during the License Term:

Subject to its compliance with the terms of thisAgreement and in consideration of the fees for the License, during the License Term,Company hereby grants Subscriber a fixed-term, non-exclusive, non-transferable, revocable, non-sublicensable and a limited license to use the Platform and theServices through the License as set out under Agreement, provided, Subscriber shall abide by the terms and conditions of this Agreement.

c. Restrictions:

During the Free Trial Term and the License Term, Subscriber shall not, directly or indirectly, (i) copy, modify, adapt, translate, reverse engineer, decompile, disassemble, alter, decrypt, extract, reproduce or otherwise make any changes to the Platform, or create any derivative works thereof; (ii) use the License in any manner to provide time-sharing, benchmarking or other computer services to third parties, except as expressly provided herein, or allow any third party to access or benefit from the functionality of the Platform; (iii) use the License or portion thereof in violation of any applicable export control laws or regulations; (iv) use the License for any purpose other than the Purpose; (v) use the License to develop any competing or similar product, (vi) use any of the Platform’s components, add-ons, files, modules, externals, contents including associated license material separately from the Platform; vii) use the License with any unsupported software or hardware (as described in the applicable Documentation provided by Company). The Subscriber shall have no rights over the Platform other than as specifically granted herein. All rights not specifically and unequivocally granted to Subscriber are reserved by Company.

3. SUBSCRIBER’S RESPONSIBILITIES

a. Account Management:

i. As a condition for availing the License, the Subscriber may be required to register with Company to access certain features of Services and will be required to become a registered user. Subscriber shall be registered user only if (i) it has registered an account on the Company’s website, (ii) has a valid account on the social networking service (“SocialNetwork”) through which the Subscriber has connected to the Company website(“Third-Party Account”). Subscriber shall provide accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of the account.

ii. If Subscriber access theServices through a Social Network as part of the functionality of the Platform and/or the Services, Subscriber may link its account with Third-Party Accounts, by allowing Company to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-PartyAccount.

b. Compliance:

i. Subscriber shall comply with applicable local, state, national and foreign laws in connection with its use of the License, including those laws related to data privacy, international communications, and the transmission of technical or personal data. Subscriber acknowledges that Company exercises no control over the Subscriber Content transmitted by Subscriber through the Platform.

ii. Subscriber shall not upload, post, reproduce or distribute any information or other material protected by copyright, privacy rights, or any other intellectual property right without first obtaining the permission of the owner of such rights.

iii. Subscriber shall comply with the acceptable user policy available at <<>> 

c. Unauthorized Use; False Information:

Subscriber shall: (i) notify Company immediately of any unauthorized use of any password or user id or any other known or suspected breach of security,(ii) report to Company immediately and use reasonable efforts to stop any unauthorized use of the License that is known or suspected by Subscriber, and(iii) not provide false identity information to gain access to the Platform or use the License.Because the access and use of the License involves hardware, software, and internet access, the Subscriber’s ability to access and use of the License may be affected by the performance of these factors.

4. Subscriber Content:

i. Subscriber is solely responsible for all Subscriber Content transmitted on the Platform, and for ensuring that SubscriberContent does not (i) include anything that actually or potentially infringes or misappropriates the copyright, trade secret, trademark or other intellectual property right of any third party, or (ii) contain anything that is obscene, defamatory, harassing, offensive or malicious. Subscriber acknowledges and agrees that Company uses certain third-party tools or own tools for analytical purposes and may use Subscriber Content and track Subscriber’s usage of the License for any purpose including but not limited to research, analytics, and to improve the Services.

ii. Subscriber acknowledges and agrees that they are solely responsible for the Subscriber Content they post, upload, or otherwise make available on the Platform. The Subscriber shall ensure that all content posted by them complies with the legal requirements of the jurisdiction in which they reside and the jurisdiction where the content is accessible.

iii. Subscriber shall not use the Platform to engage in any illegal activities, including but not limited to a. posting or sharing of unlawful or any infringing content; b. supporting terrorism, organized crime or hate groups; c. selling of firearms and drugs or offering any form of sexual services; d. Bullying, harassment, threats of violence and hate speech; e. Discrimination regarding Gender/religion/ethnicity/sexual orientation; f. Graphic violence; g. Explicit sexual or nude content.

iv. TheSubscriber has the option to distribute or transmit Subscriber Content to others using a third-party service. In such instances, the Subscriber assumes full responsibility for the dissemination of Subscriber Content. The Company's facilitation of this activity to publicly disseminate Subscriber Content at theSubscriber's direction will not be construed as a breach of any of theSubscriber's responsibilities outlined in this Agreement.

v. Subscriber understands that the Company is not obligated to pre-screen Subscriber Content, but the Company reserves the right to pre-screen, reject, or delete anySubscriber Content at its discretion. By agreeing to the Agreement, Subscriber consents to such monitoring, which is irrevocable. Subscriber acknowledges that there is no expectation of privacy regarding the transmission of SubscriberContent, including chat, text, or voice communications. If the Company pre-screens, rejects, or deletes any Subscriber Content, Subscriber acknowledges that it is done for the benefit of the Company, not theSubscriber. Furthermore, the Company has the authority to remove any SubscriberContent that violates the Agreement or is deemed objectionable

5. FEES

a. The Company provides both free and paid Services. Subscribers can find more information about the various License options  at <<>> offered by the Company. If a Subscriber selects a Plan, they will be invoiced for and are responsible for paying the applicable Fees.

b. When subscribing to a Plan, Subscribers have the option to choose between a weekly or monthly or annual license. The Subscriber's License will automatically renew on a weekly or monthly or annual basis, as applicable. Subscribers can cancel their License at any time. However, if a Subscriber cancels their License, they will not receive a refund or credit for any Fees already billed. Any outstanding fees will become immediately due and payable.

c. The Company may offer Subscribers a Free Trial Term to try out the Service. The Company reserves the right to establish eligibility requirements and determine the duration of such free trials. At the end of the Free Trial Term, the Company will charge the relevant Fees for the next billing cycle to the nominated payment method, unless the Subscriber cancels the License before the end of theFree Trial Term. If a Subscriber has access to a Free Trial Term, their access to the Service will cease if they do not enter into a paid License before the end of the Free Trial Term.

d. The Company retains the right to modify its prices at any time. However, if a Subscriber is on a License Plan, changes to pricing will not take effect until their next renewal or thirty (30) days after notice, whichever is later.

e. All fees and charges under this Agreement shall be exclusive of taxes and shall be borne by Subscriber.

f. Subscriber agrees that Fees are non-refundable and shall be valid for a period of Plan opted by the Subscriber.

6. DISCLAIMER OF WARRANTY

EXCEPT TO THE EXTENT SET FORTH ABOVE, SUBSCRIBER ACCEPTS THE PLATFORM, LICENSE, SERVICES AND DOCUMENTATION “AS IS” AND AS AVAILABLE. COMPANY PROVIDES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESSOR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANT ABILITY,FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR ANY IMPLIED WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING: (a) COMPANY DOES NOT REPRESENT OR WARRANT THAT THE LICENSE/SERVICES/PLATFORM WILL PERFORM WITHOUT INTERRUPTION OR ERROR. THE PLATFORM AND ITS LICENSE MAY CONTAIN DEFECTS, BUGS OR ERRORS. COMPANY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN ANY OF THE PLATFORM AND ITS LICENSE AND SERVICES WILL MEET THE SUBSCRIBER’S REQUIREMENTS, THAT THE OPERATION OF THE LICENSE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS/ERRORS IN THE PLATFORM WILL BE CORRECTED. COMPANY ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I)ANY UNAUTHORIZED ACCESS TO OR USE OF THE PLATFORM AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR, TECHNICAL INFORMATION STORED THEREIN, (II) ANY BUGS,VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY THIRD PARTY, AND/OR (III) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FORANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, COMMUNICATED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE PLATFORM OR THE LICENSE. COMPANY DOES NOT WARRANT THAT IT WILL REVIEW YOUR DATA INCLUDING FOR ACCURACY OR THAT IT WILL PRESERVE OR MAINTAIN YOUR DATA WITHOUT LOSS. SUBSCRIBER UNDERSTAND THAT USE OF THE SERVICE NECESSARILY INVOLVES TRANSMISSION OF YOUR DATA OVER NETWORKS THAT COMPANY DOES NOT OWN, OPERATE, OR CONTROL, AND THAT COMPANY IS NOT RESPONSIBLE FOR ANY OF YOUR DATA LOST,ALTERED, INTERCEPTED OR STORED ACROSS SUCH NETWORKS

7. INTELLECTUAL PROPERTY RIGHTS

a. Any and all rights to the License, Platform,Documentation, enhancements, and branding thereof including title, ownership rights and intellectual property rights such as copyrights, trademarks, service marks and patents therein is the sole and exclusive property of Company. ThisAgreement does not grant Subscriber any rights, title and interest in and to thePlatform, Documentation, enhancements, its contents and branding thereof including Company’s intellectual property rights except where expressly and unequivocally licensed herein.

b. From time to time, Subscriber may provide feedback, suggestions, requirements or recommendations (“Feedback”) regarding the Platform or the License. Subscriber hereby assigns to Company all right, title and interest into such Feedback and an exclusive right to create any developments based on such Feedback.

c. Subscriber shall retain title to and all ownership rights in Subscriber Content.  Subscriber shall grant to Company a worldwide, non-exclusive, and non-transferable limited-term license to host, copy, transmit, analyse, process, display, store, configure, and perform Subscriber Content solely as necessary to provide the License to Subscriber.

d. Subscriber warrants that they have the necessary rights, licenses, or permissions to post any Subscriber Content they upload to the Platform, and that such content does not infringe upon the intellectual property rights of any third party. Company has no obligation to review or monitor, and does not approve, endorse or make any representations or warranties with respect to Subscriber Content.

8. DATA PROTECTION, PRIVACY AND SECURITY

Company states that it endeavors to protect the privacy of Subscriber and its integrity and security of the personal information. The personal information collected by Company is subject to and governed by our Privacy Policy located here.

DataPrivacy / Security Indemnity: Notwithstanding any limitation under this Agreement, Subscriber agrees to indemnify and, at the Company’s option, defend, the Company, its affiliates, and each of their respective directors, officers, managers, employees, members, shareholders and agents and all of their respective successors and permitted assigns (collectively, the “the Company Parties”), against, and to hold the CompanyParties harmless from, any and all judgments, expenses, fines, penalties, or other losses which may be suffered by, imposed on, or incurred by any of the CompanyParties as a result of any claims arising from: (a) any breach of this clause10 of this  Agreement by Subscriber or its agents, subcontractors or employees and (b) Subscriber’s violation of any applicable laws, and any privacy policies posted in accordance with such applicable laws.

9. CONFIDENTIALITY

a. “Confidential Information” shall mean information disclosed by one Party to the other and which includes, without limitation Platform, Documentation, financial, business, technical and marketing information, business plans, methods, processes, inventions, techniques, designs, data, know-how, ideas, concepts, strategies, trade secrets, software product and services and such other information. ConfidentialInformation does not include information which: (a) is in the public domain; (b) was known to the Party of such disclosure or becomes known to the Party without breach of any confidentiality agreement; (c) is independently developed by either Party without violating any confidentiality obligations stated herein; (d) is disclosed pursuant to a judicial order or requirement of a governmental agency or by operation of law.

b. The receiving Party shall keep Confidential Information and proprietary information and data received from the disclosing Party in strict confidence and shall not disclose it to any third parties except to a limited group of receiving Party’s directors, officers, agents, authorized representatives on a need-to-know basis. Each Party will use the same degree of care and discretion (but in any event no less than a reasonable degree of care and discretion) to avoid unauthorized disclosure or use of the other Party’s Confidential Information as that receiving Party uses to protect its own information of a similar nature from unauthorized disclosure or use.

c. Upon request by the disclosing Party, the receiving Party shall immediately return to the disclosing Party, all Confidential Information disclosed by the disclosing Party and all copies thereof. All such information shall be and shall remain the sole property of the disclosing Party.

d. The confidentiality obligations stated herein shall survive for a period of five (5) years from the date of termination or expiration of this Agreement.

e. The receiving Party agrees that any violation of the confidentiality obligations will cause irreparable injury to the disclosing Party, entitling disclosingParty to obtain injunctive relief in addition to all legal remedies.

10. INDEMNITY

Subscriber shall indemnify, hold harmless and defend Company against any costs or damages arising out of or in connection with any claim relating to (i) Subscriber’s breach of or violation of applicable laws and regulations; or (ii) Subscriber’s use of the Platform, the License, the Services and/or Professional Services other than as permitted under this Agreement; (iii) the acts or omissions of the Subscriber; or (iv) a third party claim made against Company for infringement or misappropriation based upon following conduct of  Subscriber: (a) Subscriber’s combination or use of the License with software, services, or products developed by Subscriber or third parties; (b) Subscriber Content infringes any patent, copyright or trademark, or misappropriates any trade secret.

11. LIMITATION OF LIABILITY

COMPANY SHALL NOT BE LIABLE TO THE SUBSCRIBER ORANY OTHER PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARYOR SPECIAL DAMAGES, HOWSOEVER CAUSED IN CONNECTION WITH THIS AGREEMENT EVEN IFTHE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

12. TERM AND TERMINATION

a. Term: The License Term shall commence automatically, upon the expiry of theFree Trial Term, unless Subscriber terminates this Agreement earlier in accordance with this clause 12.  The License to use and access the Platform and Services shall take effect the first time Subscriber access the Service and shall continue in full force and effect until i) Subcriber is paid subscriber as per the Plan, the expiration or termination of your License; or ii) Subscriber using Company’s free offering, when your account is deleted or terminated. ("License Term").

b. Termination for Cause:

i. Company may terminate this Agreement in the event that the Subscriber is in default of any of its material obligations hereunder.

ii. Company may terminate this Agreement without cause by providing thirty (30) days’ prior written notice to the Subscriber.

iii. Either Party may terminate this Agreement, if the other Party is adjudicated bankrupt or becomes insolvent, makes any assignment for the benefit of creditors, proceedings are instituted by the other Party seeking relief, reorganization or rearrangement under any laws relating to insolvency, bankruptcy or similar laws of any jurisdiction, a receiver, liquidator or trustee is appointed in respect of any property or assets of the other Party or an order is made for the liquidation, disPlatform or winding up of the other Party.

c. Consequences of Termination:

i. Upon the expiry or any termination of the Agreement, Subscriber’s right to use the License shall immediately cease and atCompany’s discretion.

ii. In case the Subscriber fails to renew the Agreement, Company shall retain the Subscriber Content for a period of upto 30 calendar days. However, if the Subscriber wishes the Company to retain the Subscriber for a period of more than 30 calendar days, such retention of Subscriber Content would be subject to additional cost. Subscriber will return/ delete/destroy any materials provided by Company to Subscriber.

iii. Company shall cease to render any further Services as the case may be.  

iv. Upon termination of the Agreement as per clause 12(b) (i) then Company shall (i)delete the prohibited Subscriber Content; (ii) suspend Subscriber access to theService; (iii) terminate and delete Subscriber account ; and/or (v) disclose the prohibited Subscriber Content to appropriate government authorities.

13. USE OF NAME AND LOGO

Subscriber hereby grants Company permission to use Subscriber’s name and logo in Company’s marketing materials, website, case studies, etc.  for promotional purposes or otherwise publicly announce or comment on this Agreement without prior written consent from Subscriber.

14. INTERPRETATION

This Agreement will in all events be construed as a whole, according to its fair meaning, and not strictly for or against a Party merely because that Party (or the Party's legal representative) drafted the Agreement. The headings, titles, and captions contained in this Agreement are merely for reference and do not define, limit, extend, or describe the scope of this Agreement or any provision herein. Unless the context requires otherwise, (a) the gender (or lack of gender) of all words used in this Agreement includes the masculine, feminine, and neuter, and (b)the word "including" means "including, without limitation”.

15. FORCE MAJEURE

Except for Subscriber’s payment obligations under this Agreement, neither Party will be in default or liable for any delay or failure to comply with this Agreement (other than any payment of money) due to any act beyond the reasonable control of the affected Party, excluding labour disputes, provided such Party immediately notifies the other.

16. SEVERABILITY

If any provision of this Agreement is determined to be invalid, illegal or unenforceable in any respect, including because of the duration thereof, the area covered thereby, or the types of activities restricted thereby, by a court of competent jurisdiction (i) the validity, legality or enforceability of the remaining provisions contained herein shall not in any way be affected or impaired thereby, and (ii)the court of competent jurisdiction making such determination shall have the power to reduce the duration and/or area of such provisions or types of activities restricted and/or to delete specific words or phrases and in its reduced form such provision shall then be enforceable. The Parties may, by acting in good faith, adopt any and all actions required to cause such invalid, illegal and unenforceable provision to be valid and enforceable, or, alternatively, to reach an agreement in relation to said null provision whereby each of the Party receives, as far as possible, substantially the same benefits and obligations based on valid provisions, provided that the Agreement is not enforced in a form that materially affects the commercial agreement between the Parties.

17. ASSIGNMENT AND DELEGATION

Subscriber may not assign this Agreement. Company may assign this Agreement in conjunction with the sale of substantial assets, divestiture, merger or amalgamation, or to its affiliate, and may delegate or subcontract its duties under this Agreement. Any unauthorized assignment of this Agreement is void.

18. WAIVER

Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any further exercise of that or any other right or remedy.No single or partial exercise of any right or remedy provided under this Agreement or by law shall preclude or restrict the further exercise of that or any other right or remedy.

19.  GOVERNING LAWS

This Agreement and all rights and obligations under this Agreement shall in all respects be governed by and construed and enforced in accordance with the laws of the Singapore and the courts in Singapore have an exclusive jurisdiction to adjudicate any subject matter under this Agreement.  

20.  ENTIRE AGREEMENT

This Agreement and the Exhibits constitute the entire agreement between the Parties and supersedes any prior understanding or representation of any kind preceding the date of this Agreement, and may not be amended, supplemented, varied or otherwise changed except in writing through mutual agreement of the Parties. There are no other promises, conditions, understandings or other agreements, whether oral or written, relating to the subject matter of this Agreement. Each Party acknowledges that, in entering into this Agreement, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty other than as expressly set out in this Agreement. Any changes to this Agreement will be posted on the website. Subscriber continued use of any portion of the websites or any Services following notification or posting of such changes will constitute your acceptance of those changes. If Subscriber do not agree to be bound by the changes, then you may no longer use the Services

Privacy Policy

Last Updated: May 13, 2024

We, Glu.ai (“we”, “us”, “our” “Company”) are the owners of the website www.glu.ai (“Website”) the software as a service (SaaS) solution (“Product”). The Product is a creative management software as a service (SaaS) platform for e-commerce merchants which enables businesses to create content for marketing campaigns for their websites, platforms, marketplaces, and social media pages (“Services”). The Website and the Product are collectively referred to as the “Platform". The Website showcases the Offerings of the Company. 

Glu.ai respects data privacy rights and has created this Privacy Notice in line with its commitment to privacy. This Privacy Notice (“Privacy Notice”) sets forth how we collect, use and protect the personal data collected on this Platform.

PLEASE READ THIS PRIVACY NOTICE CAREFULLY. BY CLICKING ON THE CONSENT CHECK BOX, AND BY ACCESSING AND USING THE GLU.AI WEBSITE, YOU AGREE TO THE TERMS OF THIS PRIVACY NOTICE OUTLINED BELOW. YOU HEREBY GIVE PERMISSION TO GLU.AI TO PROCESS PERSONAL DATA FOR THE PURPOSES AND WITHIN THE SCOPE DEFINED HEREIN. IF YOU DO NOT AGREE TO THE TERMS OF THIS NOTICE, PLEASE DO NOT ACCESS OR USE THE PLATFORM.

IF YOU ARE ACCESSING THE WEBSITE ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD-PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY NOTICE AND, IN SUCH AN EVENT YOUR USE OF THE WEBSITE SHALL REFER TO USE BY SUCH THIRD PARTY. IF YOU DO NOT HAVE SUCH AN AUTHORITY (TO PROVIDE ANY PERSONAL DATA OF A THIRD PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY NOTICE, THEN YOU SHOULD REFRAIN FROM USING THE PLATFORM.‍

This Privacy Notice is an electronic record in the form of an electronic contract and is construed in accordance with data protection laws of the applicable jurisdictions.

1. Definitions

1. “User(s)” “you”, “your” shall mean individuals that visit/use/access the Platform;
2. “Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data;
3. “Processor” means a natural or legal person, public authority, agency, or other body which processes Personal Data` on behalf of the Controller;
4. “Personal Data” means any information relating to an identified or identifiable natural person.‍

2. Personal Data Collected by the Glu.ai

We may receive your Personal Data in the following cases:

1. Website: You may provide us with information when you access and/or use our Website, contact us through the  Website, join the waitlist for our Product, including your name, email address, contact number, IP address, browser type, ISP, referring/exit pages, platform type, date/time stamp, number of clicks, domain name and country/state of all visitors to the site, location information.
2. Account Creation: When you create an account to avail our Services, we may collect your information like your name, contact number, email address, company name and country to complete the account signup process.
3. Contact Us: We may also collect, store and use your Personal Data, such as name, email address, contact number, and organisation name, when you contact us on the Platform or reach out to us via email. 
4. Log File Information: When you use our Platform, we may collect information including but not limited to the internet protocol (IP) address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about users of our Platform.
5. Information from Third-Party Applications: We may receive information about you from third parties, if you access the Services through a third-party connection or log-in, such as Facebook or Google, that third party may pass certain information about your use of its service to us. This information could include, but is not limited to, the user ID associated with your account, an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service. You may also unlink your third party account from the Service by adjusting your settings on the third party service. 

3. Cookies

We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns. Tracking tools also used are beacons, tags and scripts to collect and track information and to improve and analyze our Platform. You may choose to disable cookies through your browser settings. For more information, please refer to our cookie policy here.

4. Accuracy of information

The User undertakes that he shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Data shared with us whether of its own or any third party. In the event the User is sharing any Personal Data on behalf of a third person, the User represents and warrants that he has the necessary authority to share such Personal Data with the Company, obtained a written consent from such third party and the Company shall not be responsible for verifying the same. The User understands and acknowledges that such Personal Data shall be subject to the terms and conditions of this Privacy Notice.‍

5. Anonymized Data

We may also use your Personal Data collected to create aggregate anonymized data. We shall ensure that such anonymized data will not be directly identifiable to you or to the Personal Data shared with us. We may use this anonymized data for any purpose including but not limited to conduct research, analytical purposes, commercial usage, enable advancements in technology. However, this anonymized data will not be used to train artificial intelligence models developed by us or third parties or to improve our Platform. By visiting or using the Platform, you provide us with the right to use your Personal Data to create anonymized data sets and use it for our business purposes.

‍

6. Use/Purpose of collecting Personal Data

We use the Personal Data for the following purposes:

1. to inform you about our Services and to respond to your requests ;
2. for the creation or development of business intelligence or data analytics in relation to the services provided by us;
3. to provide you with a better experience when you access our Platform and to improve the Services;
4. to maintain and manage our Platform;
5. to provide support for operations, provision of Services;
6. to manage our relationship with you;
7. for internal record keeping;
8. and to comply with our legal or statutory obligations.

7. Disclosures

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Data in the following cases:

1. Affiliates: We may provide your Personal Data to our affiliates to enable them to improve the Services, provide feedback and respond to their queries.
2. Service Providers: We may share your Personal Data with the service providers who work with us in connection with operating the Platform and/ or providing the Services. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Notice.
3. Merger or Acquisition: We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Website, to a third party. Any such third party or resultant entity that receives your Personal Data shall have the right to continue to use your Personal Data in line with the purposes set out herein.
4. Safety, Legal and Regulatory Authorities: We may disclose your Personal Data if we believe that we are required to do so: (a) by law; (b) to comply with legal process or governmental requests; (c) to enforce our agreements; (d) to protect our operations; (d) to protect the rights, privacy, safety or property of the Company, you or others; (e) to protect our reputation and (f) to permit us to pursue available remedies or limit the damages that we may sustain.

8. Data Retention

We will retain User’s Personal Data as long as it is required to be retained for the purpose of provision of the Services on our Platform. We may also retain and use User’s Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Security

We are committed to maintaining information security and protecting customer data from potential breaches. Although we provide appropriate firewalls and protections, we cannot warrant the security of Personal Data transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events.

10. Your Rights

You have the following rights under the applicable data privacy laws:

• right to access Personal Data in our possession, 
• right to have us rectify or modify any such Personal Data, 
• right to have us erase/delete your Personal Data, 
• right to restrict us from processing such Personal Data, 
• right to object to our use of Personal Data, 
• withdraw consent at any time where we are relying on consent to process Personal Data. 
• Depending on the nature of the request, we may ask you to complete a Personal Data request form or seek certain details to verify the request. All requests for Personal Data will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact infosec@glu.ai. 

11. Information For EU And UK Visitors 

Residents of the European Union (“EU”) and United Kingdom (“UK”) should note that this Privacy Notice has been updated in accordance with the requirements of the EU General Data Protection Regulation (the “GDPR”) and the UK GDPR, the United Kingdom Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any regulation superseding any of the foregoing (“UK Privacy Laws”). As per the provisions of the GDPR and UK Privacy Laws we shall be considered the Controllers of the Personal Data collected as a result of your use / access of the Website and Processors of the Personal Data collected as a result of your use / access of the Website.

Legal Basis (for EU residents and UK residents): We will not process your Personal Data without a lawful basis to do so. We will process your Personal Data only on the legal bases of consent, contract, or on the basis of our legitimate interests, provided that such interests are not overridden by your privacy rights and interests.

Transfer of your personal data across borders (for EU Residents): The Personal Data we collect (of EU and UK residents) is stored on servers located in the EU region or in India. Personal Data might be processed outside the EU and UK. We collect and transfer Personal Data outside the EU and UK in accordance with the provisions of the GDPR and UK Privacy Laws. If you have questions, please contact us at infosec@glu.ai.

Your Rights (For EU and UK Residents): 

You have the right to request us:

1. to let you know what Personal Data belonging to you,
2. we hold in our possession, 
3. withdraw consent at any time where we are relying on consent to process your Personal Data, 
4. right to have us rectify or modify any such Personal Data, 
5. right to have us erase/delete your Personal Data, 
6. right to restrict us from processing such Personal Data, 
7. right to object to our use of your Personal Data, 
8. you have the right to lodge a complaint with a data protection authority. 

UK residents have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We may need to request specific information from you to help us confirm your identity or also contact you for further information in relation to your request. If you would like to exercise ANY of these rights, please contact infosec@glu.ai.

Governing Laws: For any EU and UK residents, this Privacy Notice shall be governed respectively by the provisions of the GDPR and UK Privacy Laws.

12.California Residents Rights

If you are a California resident, you have the rights outlined in this section. If you are a California resident and there are conflicts between this section and any other provision of this Policy, the portion that is more protective of your Personal Data shall control. If you have any questions about this section or whether any of the following applies to you, please write to us at infosec@glu.ai.

We do not sell, rent, distribute, lease or otherwise provide your Personal Information to third parties, without your prior consent.

Access: You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. We will provide you with the following information:

• The categories of Personal Data that we have collected about you;
• The categories of sources from which that Personal Data was collected;
• The business or commercial purpose for collecting or selling your Personal Data;
• The categories of third parties with whom we have shared your Personal Data; and
• The specific pieces of Personal Data that we have collected about you.

If we have disclosed your Personal Data for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third-party recipient.

Deletion: You have the right to request that we delete the Personal Data that we have collected from you. Under the California Consumer Privacy Act of 2018 (“CCPA”), this right is subject to certain exceptions. For example, we may need to retain your Personal Data to provide you with the services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

Exercising Your Rights: To exercise the rights described above, you must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data (this will require you to send an email from the account in question or login credentials), and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify you and complete your request. You do not need an account to submit a Valid Request.

We will work to respond to your Valid Request within a reasonable time of receipt. You may submit a Valid Request by emailing us at infosec@glu.ai. 

We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to do, and we may request a copy of this written permission from your Authorized Agent when they make a request to exercise your rights on your behalf.

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA.

13. Links to other websites/ platforms/ applications

Our Platform may contain links to various other third-party websites/ platforms/ applications of your interest. Please note that the Company has no control over such third party websites/ platforms/ applications and you will be accessing these websites/ platforms/ applications at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/ platforms/ applications and those are not governed by this Privacy Notice. You should exercise caution and look at the privacy policy applicable to such websites/ platforms/ applications.

14. Changes to the Notice

Glu.ai reserves the right to modify or amend this Privacy Notice at its own discretion.  Please revisit this page periodically to stay aware of any changes to this Privacy Notice, which we may update from time to time. If we modify this Privacy Notice, we will make it available through the Platform and indicate the date of the latest revision. If such modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change via email or through our Platform.

15. Contact Us

We are open to your questions, comments, concerns, grievances and suggestions regarding this Privacy Notice or wish to withdraw your consent in relation to the processing of your Personal Data you can reach out to our appointed grievance redressal officer or data protection officer Rahul Pandey at infosec@glu.ai.

Office address:

Glu Pte Limited

160, Robinson Road #20-03

Singapore - 068914

Cookies and tracking

Cookies Policy

1. Introduction‍

We, Glu.ai (“Company”, “we”, “us”, “our”) may use cookies or similar technologies to analyse information about your use of our website www.glu.ai (“Website”). We are committed to protecting the privacy and security of your personal information. We advise you to carefully read this cookie policy (“Policy”), together with the Company’s Privacy Policy so that you are aware of the cookies and technologies used as well as how we treat your personal information.‍

2. What are Cookies? ‍

Cookies are alphanumeric files which are placed on to your device when you visit a website. It allows us to recognize your device and store some information about your preferences or past actions, analyze trends, to learn about our user base, operate and improve our services and provide you with a better experience when you visit our website.‍

3. Types of Cookies Used 

1. Permanent cookies – Permanent cookies helps us recognize you as an existing user, so it’s easier for you to return to the website without signing in again. After signing in, the permanent cookies stay on your browser and will be read when you return on to our sites. These remain on your computer/device for a pre-defined period.

2. Session cookies – Session cookies only last for as long as the session exists (they get erased when the user closes the browser).As for the domain to which it belongs, there are either:

a. First-party cookies: These cookies are set by the web server of the visited page and share the same domain.

b. Third- party cookies: These cookies are placed by third party on your device and may provide information to us and third parties about your usage of the website. 

c. Analytical Tools:

Google Analytics: We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookies about your use of the website are usually transferred to a server of Google in the US and stored there. We do not control third party cookies.  You can also prevent the data generated by the cookie and related to your use of the website to Google and the processing of these data by Google, by visiting the following link. (https://tools.google.com/dlpage/gaoptout).‍

4. Use of Cookies

We use personal information captured through cookies to make your interaction with us faster and more secure. They may be used for the following purposes:

1. Preferences – Cookies allows the website to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in. Remembering your preferences enables us to personalize and display advertisements and other contents for you.
2. Security/Optimization – Cookies allow us to maintain security by authenticating users, preventing fraudulent use of login credentials and protect user data from unauthorized parties. We may use certain type of cookies allow us to block many types of attacks, such as attempts to steal content from the forms present on the website.
3. Processing – Cookies enable the website to work efficiently. Basis such cookies, we are able to deliver services that a website visitor expects, like navigating around web pages or accessing secure areas of the website.
4. Advertising – We use cookies to make advertising more engaging to our users. Some common applications of cookies are made to select advertising based on what’s relevant to you, to improve reporting on campaign performance and to avoid showing ads you would have already seen. Cookies capture information about how you interact with the website, which includes the pages that you visit most.
5. Communication – We may use information collected via cookies to communicate with you, for sending newsletters, seeking your opinion and feedback and providing you services and promotional materials.
6. Analytics and Research – We may use cookies to better understand how people use our products/services so that we can improve them.

5. Disabling Cookies

You can decide whether to accept or not to accept cookies. You can disable the cookies by adjusting the settings on your browser (see your browser Help for how to do this). Disabling cookies may affect the functionality of our website.

6. Changes to this Policy

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify this Policy, we will make it available through the website and indicate the date of the latest revision.

7. Contact us 

If you have any questions or concerns regarding this Policy, you can contact us at infosec@glu.ai. 

Acceptable Use Policy

LEGAL NOTICE: PLEASE READ THIS AUP BEFORE USING PLATFORM. THIS AUP FORMS A LEGAL AGREEMENT BETWEEN GLU PTE LTD AND SUBSCRIBER. USE OF THE PLATFORM IS SUBJECT TO THE TERMS OF THE ACCEPTABLE USE POLICY (“AUP”) SET FORTH BELOW.  

"PLATFORM" SHALL MEAN GLU

BY CLICKING “I AGREE” OR “I ACCEPT” OR BY ACCESSING THIS PLATFORM, SUBSCRIBER AGREE TO THE FOLLOWING TERMS.  IF YOU DO NOT AGREE TO THE TERMS, DO NOT ACCESS THE PLATFORM. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS NOTICE, ACCESSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR ACCEPTANCE OF THESE TERMS.

Subscriber should not share/upload/or otherwise make available content which:

1. infringes upon any third-party intellectual property rights.

2. depicts nudity and/or sexual activity of any nature. 

a. However, this restriction shall not apply in case the depiction of nudity is in furtherance of raising awareness or an educational campaign or is otherwise compliant with applicable laws and regulations.   

3. exploits or abuses children, including but not limited to images or depictions of child abuse or that present children in a sexual manner.  

4. violates any privacy or personal data protection laws.

5. contains any personally identifiable information, sensitive personal information or information otherwise violative of privacy, including but not limited to contact details, addresses or financial information without such individual’s consent.

6. encourages violence or attack anyone on the basis of their race, ethnicity, nationality, gender, sex, gender, gender identity, sexual orientation, religion or faith, disabilities or diseases (collectively Hate Speech).

a. This restriction shall not apply if such content is in pursuance of raising awareness.

7. threatens public or personal safety of any person. This includes content which:

a. degrades or humiliates an individual, community or group;

b. is intended to bully, blackmail, defame or harass any individual. 

8. promotes self-harm. 

9. contains graphic violence intended to appeal to sadistic interests and/or for glorifying violence.

10. praises, supports or otherwise promotes terrorism, organized crime or hate groups.

11. impersonates any person, organisation or legal entity for the purpose of misleading others as to the identity of the originator of content or a communication.

12. induces buying and selling of sexual services, firearms, controlled substances/pharmaceutical or non-medical drugs, live animals, endangered species or their parts.

13. interferes or otherwise negatively impacts any aspect of the services provided on the platform or any third-party products or services that are integrated or connected to the services of Platform.‍

If You violate this AUP or encourage, allow or assist others to do anything to violate this AUP, Company will take any action necessary to protect Company, its users, and third-parties. This may include quarantining or deleting data stored on the Platform, or suspending Subscriber use or access to the Platform. 

Please note that violation of this AUP may result in termination in accordance with Company’s termination rights in its agreement with You. You will not be entitled to any credit or other compensation for any interruption of the Platform access caused by Your violation of this AUP. If you believe you have determined that one of Glu’s customers’ use of the Platform are not in keeping with this AUP,  You are requested to communicate the same via email at hello@glu.ai.